Returns & Exchanges
At Metzler Violin, we want you to be completely satisfied with your instrument; if you are not entirely happy with your purchase, you may return it within 14 days of receipt for a full refund or exchange. Please ensure all items are returned in their original condition and packaging to qualify for a processing credit.
Request Authorization
Contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number before shipping your item.
Secure Packaging
Carefully pack the instrument or accessory in its original shipping box with all protective padding to prevent damage during transit.
Shipping and Insurance
Affix the return label and ship the package using a trackable service; we strongly recommend purchasing insurance for the full value of the instrument.
Inspection and Refund
Once our luthier inspects the item to confirm its condition, we will process your refund or store credit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing